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Au revoir Seattle…

…so what you’ve heard is true. Within a week, I’ll be leaving the incredible Seattle community — a wonderful group of colleagues and friends. When I moved here three years ago, I could have never anticipated what this “rainy” city has provided me.
Three years ago I wanted to experience something new, a place so far [...]

Social Media: Customer Service or Marketing?

After a brief conversation last night with Mona and Kristy about social media being silo-ed into marketing or customer service, I was feeling frustrated interested in the general consensus on social media was for the non-PR/Marketing folks.

Mona believes that is and should be utilized as a customer service tool, and as a public relations practitioner…well, [...]

Act 1: Scene opens. Personality lacking blog enters.

Everyone has an opinion, and unfortunately people are allowed to think whatever they want. It’s just you might not always agree with them or want to hear what they have to say. And after my most recent blog post, a number of family, friends and colleagues all decided to provide their thoughts.

(Scene opens. [...]