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Hello, My name is Jessica, and I'm an Internetaholic...

I’ve mentioned over and over my struggle with disconnecting. Removing myself, if only for a few moments, from the online world and allowing myself to experience the world that’s actually around me — instead of viewing the world from my iPhone portal.

In a lot of ways I think it’s been a defensive mechanism to moving [...]

Expert say what? Evangelist do what? Guru knows what?

I attend a fair amount of social media and communication conferences and social media panels to connect with industry folks that understand the space better than I do. At these events I try to be sure that I get my my $40 (or whatever the cost was to attend the event) worth. What I typically see [...]

Social Media: Customer Service or Marketing?

After a brief conversation last night with Mona and Kristy about social media being silo-ed into marketing or customer service, I was feeling frustrated interested in the general consensus on social media was for the non-PR/Marketing folks.

Mona believes that is and should be utilized as a customer service tool, and as a public relations practitioner…well, [...]

I must have dreamed you up, my darling, dear, sweet iPhone

I’ve had a friend staying in town with me for the past week, and when I woke up this morning (after getting the sleep we talked about) to take her to the airport she asked if I remembered my dream.

“Um, no,” I said. “Why do you ask, did you have a good one?”

“Oh, I don’t [...]

What Happens in Vegas Stays on Facebook

So I mentioned to you before that I completely demolished my Facebook page back in 2007 when I was “friend requested” by one of my clients’ CEOs. Deactivating my profile was the right thing to do for the right reasons at the time. I was scared, and not being well educated in privacy controls or [...]

Did you forget how to be social?

A comment to my last post got me thinking about the vastly different ways individuals use social media and in order to strategize effective social media campaigns. I’ve had to step back quite a few times and think about the reasons why I used to use social media — the days before I had clients [...]

flatulence in the wind…

I’ve heard it twice this week, from two different people — using Twitter as your primary means of disseminating messages is not enough.

Someone I really admire in the industry, Shannon Paul,  told me this week (please forgive my southern belle restyling of their message) tweets are nothing more than “flatulence in the wind.” Now, I [...]